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General FAQ

  • 28/05/2015 12:39 PM
  • Articles

In this FAQ you will find answers to some general questions related to TouchSize Wordpress Themes.

  • 1. How to update the theme? ( No matter what theme) .

  •     You need to deactivate the current theme in the “appearance > themes” section by simply activating a different theme. 
  •     Once you activate a different theme, you can delete the existing theme. Dont worry, your content will not be lost.
  •     Retrieve the “” file from your new Themeforest download. If you downloaded the “Main Files” from Themeforest,then you need to       unzip       the archive file you received, the will be inside of it .
  •     Then simply upload the “” file in the “appearance > themes” section. Click on the “Install Themes” tab at the top and choose to         upload         the zip file. 
  •     Once it uploads, choose to activate the theme.
  •     Lastly, update the included plugins. You will see a notification message letting you know the plugins have a new version and need to be         updated.  


2. How to import the demo data. 

  •      Log into your site as an administrator
  •      Make sure you activated your theme before proceeding.
  •      Go to Tools > Import
  •      Upload the demo content .xml using the form provided on that page.
  •      You will be asked to map the authors in this export file to users on the blog. For each author, you may choose to map to an existing user        on the blog or to create a new user.
  •      You will then have the choice to import attachments, so click on the “Download and import file attachments” box.
  •      Please be patient while WordPress imports all the content. Posts, Pages, Projects, and Menus are imported. 

3. How to create a Sidebar.

  •     First of all you need to go to the theme options > Sidebars.
  •     Create a sidebar and save.
  •     After that the new created sidebar will appear in the Appearance>Widgets area.
  •     Here for the new created sidebar you can add the available widgets.
  •     After creating the sidebar you can add the new created 

4.  How to activate/deactivate the lazy loading.

    In order to activate or deactivate the image loading options you must go to theme options > General and from there to deactivate or activate the image loading feature.

5. The links from the menu are not clickable.

      In order to make the menu clickable you should go to Theme options->General and from there to disable the one layout page setting.

6. How to use a custom font ? 

   In order to use a custom font first of all you will need the all font files ( .woff .ttf .svg .eot)  you can find these file fonts on or on other font sites. After you have the font files you need also to set the stylesheet.css of that font. ( some other information about how to set the font style you can find in the folder with the font)


  7. Images are too small/too big .

In order to change the size of the images you must go to theme options->Image sizes and from there you should change the display image of what element you want


8. I receive an missing page error 404 when I try to preview the posts. What should I do?

In this case try to refresh the permalinks by going to Settings->Permalinks and set the default permalinks of the site and save. After that use a different permalink name and press the save button one more time.


9. I receive a pop up message about Google API. What should I do?

In this case try to update the theme to the latest version.


10. How to activate the mega menu option. 

 In order to activate the mega menu option you must go to  theme option ->General and there  you should  activate the mega menu. 


11. How to disable the likes from post pages .

In order to disable the likes from post pages you should ho to the post settings and from there to hide the post meta .

12. How to disable likes from list-view, featured area ( layout builder) .

In order to hide the likes from list-views you have to disable the Show meta  from the list-view modal box.



13. How to create a user section ( VideoTouch).

To create a user section first of all you need to create some blank pages with a  preseted template.
  •        Frontend- Add Post
  •        Frontend - Edit Post
  •        Frontend- My profile
  •        Fontend-User settings
After that you should go to theme options->Single Post and there to set the created  
pages to the coresponding areas.

See the attached screenshot 


14. How to add an avatar to the user.

In order to add an avatar to the user you have to asign an image to the users mail. For that you should use the site .

15. How to translate my site to another language.

In order to translate your site to another language please use the language folder that is present in your themeforest purchase folder and read the read me file from that folder and follow the steps related there.

16. I can't see the featured images of my list-vie elements but  other images can be seen on the site.

This issue in almost all cases is caused by the server permissions .in order to solve this issue talk with the host provider and ask them to give you the rights to add images or files.

17. Where can I add some CSS to the site ?

You can add the CSS code to the site in theme settings->Custom CSS .

18. The import data gives some failed to load posts.

Make sure that you installed all the required plugins and activated them.  Especially Woocomerce plugin and for some themes redshortcode plugin.

19. How to disable the related posts section from posts.

In order to disable the related posts go to theme settings - Single post and from there to disable/ enable  the related posts .

20. How to change the number of words shown in the list posts ? 

In order to change the excerpt size of the list views elements you should go to theme settings -> General and there to set the excerpt size for each element you want.

See the attached screenshot .


21. How to enable the sticky menu ?

In order to enable the sticky menu you have to set the menu as primary from Appearance->Menus 

22. How to choose the default style of posts. 

To set the default style of posts you must go to theme options ->Single Post


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