Dear customers, our working ours are over for today. Please be patient and wait for your responses. We are coming back tomorrow at 9AM GMT+2. Thank you! Current hour is: 07:20 PM
For a while now we have been working on a new, more user-friendly help desk setup so that our users could receive the support they need and make it easy for them to access information about our products. Starting September 1st, 2017 we will no longer accept new tickets on this help desk and more on to our new address: http://help.touchsize.com.
We invested time and resources and we'll try to invest even more into briging articles and more information into our knowledgebase. The new help desk will have live search results, a better navigation through the information on our website and of course - more quality information.
Unforunately, we will not be able to migrate the current tickets and information from this help desk, which means that we start on the new help desk from a clean, new setup. All user information, tickets, replies and details will remain available here for a period. Starting September 1, 2017 we will disable the possibility to add new tickets here and from September 10, 2017 we will block the replies as well.
Thank you very much for your support. The TouchSize Team.
Great! Close this.
If you decide to update to WordPress 3.9 please be advised that you'll need to update your shortcodes plugin as well.
Please, remove the old version from your server first, then upload and activate this new one.
Thank you very much for your patience.
PLEASE, RE-DOWNLOAD THE PLUGIN AND INSTALL IT AGAIN IF YOU ARE HAVING PROBLEMS WITH IT APPEARING IN THE EDITOR OR NOT INSERTING THE SHORTCODE IN THE EDITOR. WE ARE DEEPLY SORRY FOR THIS, THERE WAS A MISCALCULATION WITH THIS.